[Resolved]  Idea Cellular — illegally deducted my balance

My rs. 63/- balance was illegally deducted. I got sms on[protected] that najara animation is downloaded. I called customer care but they don't have any concern about this.. I want my balance back because i haven't download anything. I checked my whole phone memory, memory card, web history, apps but there is no any existence of najara animation. Please help me to get my balance back... My email id is kamble. [protected]@gmail.com
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Nov 20, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2017
Idea Cellular Customer Care's response
Dear Customer,

We would like to inform you that, your complaint is in progress and your shall hear on the same till 17/10/2017 04:30:00 PM.

Regards,
Lakshmi.
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