Idea Cellular — Illegally money deducted on the name of mydala

Address:

500028

My account was deducted with an amount of rs. 29/- for the activation of some stupid my dala deal on 17.06.2017. I got a text from idea that rs. 29/- has been deducted for downloading my dala powered deal from my dala.
Before that text, i did not know what the hell my dala is, so how can i even access for it and download anything.
After that when i search for my dala i got to know that it is an app. App doesnot charge any amount for installation and here i have not installed any app but downloaded a deal that too without visiting the particular site and downloading app.
When i contacted customer care, they are repeating only one line like parrot that i might have downloaded something because of which the amount has been deducted.
I dont understand that how can i download a deal without even visiting the site or app of my dala or idea, further in every app or every site before activating anything the site ask for the number to be entered manually for which i want to activate the deal, how can it automatically gets activated and amount has been deducted. New way of looting the customers and making fool of them.
Further even if any of the deal is activated in any of the app then how is it possible that i did not get any of the promotional text from mydala till now but only one text from idea about the deduction.
Isn't it strange that we had paid for something and we dont know what it is for or what are the benefits we'll get.
There are numerous complaints from the customers of idea regarding deduction of the amount for this non sense mydala or i can say that the internet is flooded with this type of complaints that means i am not the only victim. The only solution to this is to stop recharging on idea as when there will be no amount then what will be decduted.

Idea should understand this that by doing such things it is not promoting my dala but putting its goodwill at sake, specially at this time when jio is holding number one position/choice among the indians or making each and every effort to retain its customers.

I want my entire money back which was deducted wrongly.