[Resolved]  Idea Cellular — Inappropriate bill charges

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	www.ideacellular.com

Hi idea,

My name is abhudai singh and my contact number is +91-[protected]. Account number is[protected].

First of all i accept my mistake that i chose idea as my service provider and carried your pathetic level of service from last 8+ years. Now finally i rectified my mistake and chose portability option and changed my service provider from idea to airtel.

Since my tension got sorted out and i was experiencing a good service from airtel all of sudden on 11th december, 2016 i got email from ebill. [protected]@idea. Adityabirla.com that a bill of rs 1030.63 is generated and last bill date is 25th december, 2016. I contacted your customer care and explained entire story they said since there was bill cycle date on 10th december, 2016 hence my bill got generated.

Now few major points to be captured:
1. My idea services stopped on 28th november, 2016 and started using airtel from same day.
1. At the time of portability idea advised me to pay extra so that portability procedure may not be interrupted. Hence my last bill generated was of rs 769.93 and i paid an amount of rs 815. I paid rs 45 extra just to avoid any problem in portability procedure.
2. I faced hell lot of issues in idea related to network, call drop, very slow 3g network, extra vas charges, etc etc and i called customer care many times but no one helped me, at last it resulted the loss of long time customer.
3. I got several calls from idea saying we will help you now onward will fix your network & call droping issue however no one told me that my unwanted bill will also generate.
4. One of your agent even threatened me saying "ek last baat bata du aap an idea 90 days baad he join karnege". This was his words, i mean is this a retention officer or a cheap worker who pick unwanted things from road.

Last but not the least since i don't want to spend a nano second in talking to you people is "i am not going to pay since penny for the amount which got generated so its better you people adjust the same in other idea customer bill like you do always"

Still you people want to waste you time in contacting me and clarifying the things, kindly call me after 05:00 pm ist anyday.

Regards,
Abhudai singh
+91-[protected]