Idea Cellular — INR 25 deducted from my regular talktime for unknown reasons

My mobile number [protected] has been charged Rs 25 on 16th Aug, 2020 for unknown reasons. I contacted Idea cellular costumer care and one of their executive told me that the amount has been taken not by the idea cellular, but by a built in game content in my phone and they also said that they can't disclose the name of the service by which, my money was lost. And they also suggest that I may contact my cellphone manufacturer's service center in order to resolve this issue. They just send me an SMS response about that false transaction only after reporting my complaint on 17th Aug, 2020 which is mentioned below.

"Hello! An amount of Rs. -25 is deducted on 16 Aug 20 11.24 am for KR11155435IGGAME025T on your Idea number."

I am using my Nokia 7 plus phone made by HMD global for the last two years under various networks and I didn't face such a complication till now.

Here is my humble request to help me to find out a solution for my loss of money.

Faithfully
Vijesh Gopinathan
[protected]
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