[Resolved] Idea Cellular — international roaming

mohanbarhate

Address:	411035
Website:	ideacellular.com

Idea is charging the roaming amount for service not provided at all.

from 2 months roaming is not working hence I sent email to customer care with issue. they are saying that in my area, there is no range. we have future plan there but now we can't do any thing. also they are not doing roaming charges reverse. in my email I sent then once they do charges reverse I will pay full bill till that time. this month I got bill with 50 rs as late charge. I call them (Mumbai no.) and again launch complaint on the same but not getting proper response on that.

not sure who can resolve this issues?

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May 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lavina

Mar 20, 2018

Updated by mohanbarhate my idea no - [protected].

my alternate no (in USA) - +[protected]

Verified Support

Mar 21, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret to inform you, that the number provided from your end isn't reflecting. Hence, kindly provide us your Idea contact number as well as your alternate contact number along with the ISD code appropriately for further assistance. Also, we request you to select any one given network that is Cingular or AT&T manually from your handset settings in United States. Kindly share us the below mentioned information to register a complaint for your concern.

1. Complete address o[censored]nited Sates along with zip code and landmark.
2. Handset name & model number.
3. Duration of the problem.
4. Have you tried changing the handset and tried checking the status etc.

Regards,
Lavina

Mar 29, 2018

Updated by mohanbarhate I am not sure how come [protected] is not reflectin gin your system. bill is getting generated every month by your system how?

my us address is overland park Kansas US 66251
handset - Samsung s7, Iphone 6
duration -2 month
3 handset I tried.

Verified Support

Apr 01, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the trouble caused. Kindly share your idea contact number, alternate number ( mannually) as the numbers which you've shared, are not visible from our end.

Regards,
Neha

Apr 15, 2018

Updated by mohanbarhate Hi,

Please stop harassing customers now. my idea no is [protected]. it is not working at all as I am in USA. I tried with activating roaming as well. and I have provided my US no. +1-[protected] also as alternate no. last week of march I got call from idea and here you are saying my no. are not reachable.

roaming was working before and what happened now after December 2017 it stopped.

in this case why charge is put on my account? and why I should pay it when there is no service provided at all?

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Comments

PramodVK

from Bengaluru, Karnataka

Hi. Please re-register my sim card. So that I can use it.

Idea Cellular Customer Care's response, Mar 21, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number, for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lavina