[Resolved] Idea Cellular — Internet data not getting

chanmoirang

from Jorhat, Assam

Address:

Imphal East, Manipur, 795001

On 25 January 2017 I recharge of rs. 345 but till now I didn't get
internet data
balance so please kindly check my issue and give full benefit of rs.
345 recharge.
My phone no. [protected]
If you not solve my issue then recharge again of rs 345.
Customer care reply me as
As per our record no such communication regarding recharge offer on RC345 with benefits of data offer dated 25th January 2017 has been sent towards your Idea mobile number and also your Idea mobile number is not eligible for offer on RC345 with benefits of data offer.
Please find the attached file.
Only why my no. Is not getting offer.
Thanks

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Mar 20, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Suhas

Verified Support

Feb 14, 2017

Idea Cellular Customer Care's response Hi,

We tried contacting you on your Idea number but we couldn’t reach you. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Naushad

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Comments

Ballu1979

from Patna, Bihar

Hi Idea,

Refers to my issue, I have just surender my Airtel connection and port my number to idea.

Initially as per your executive I have been told that there will be two pack will be sufficient for me. One for calling (Rs199) and second for internet (Rs1500).

I have two concern first if I have already taken Rs1500 (15GB free) then why you have charged me for net (Rs550 approx) and secondly why i have been charged two times Rs 1500 for internet.

I request you to please adjust Rs550+1500+taxes in my current bill and raise fresh bill after the correction.

I have already paid Rs 1700 please let me know the difference amount after Rs550+1500+taxes deductions from my current bill Rs.4287.91

Also request you to please activate my services asap as after a week still no response on the issue.

Thank you
Balvinder Singh
[protected]