Idea Cellular — Kerala Customer Care Female Employee Misbehaviour

Address:

Thrissur, Kerala

I have been an airtel customer a long time. Today (20/8/2015) on 11.53 am I had a call from Idea Kerala customer care no. "[protected]" by a female employee to talk about Idea Post paid service. I told her i was busy travelling and call me later at 2pm the same day. She failed to call me on the time i told her to call. Later she called me on 4.19 pm and that time my little neice took the call. She is nearly 3 years of age. I was resting in my room when this incident happened. After sometime the child woke me up and gave me the call from the "[protected]" by the same employee. When i took the call the employee was more interested in complaining about my sister's child taking the call and rather about the post paid service which was her duty to do. I said "SORRY" for the child if she had done any thing wrong. After that, she proceeded to talking in the most rude and vulgar manner when i said iam not interested in the service of Idea for the time being. I was terribly shocked by her act. I think you should be seriously aware of the language that one of your Kerala Branch customer care employee is using towards the customers. I don't know how many people she has offended. I doubt that she is typical of your employees; however, I think that someone should talk to her soon before your business suffers. I am very much disappointed with the poor service.I don't even know by what means she got my mobile no.