[Resolved] Idea Cellular — Last bill after porting is disappropriate | |||||
I have Ported out of Idea to AIRTEL since your internet was not working for more than a week. When I ported our data I used was less than 200 MB, but when I received my final bill it was on pro rata for 15 days and you said we have charged you for 500 MB data use on 15 days. my question is 1) If a customer is porting out due to no internet, how can you charge him for use of data? 2) First you send me bill of Rs 330 and later you send me bill of Rs 33946.94. is this what you offer to customers. I wont pay my bill until you charge me only for 200 MB data. My no is [protected] Was this information helpful? | |||||
Jan 21, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 12, 2016 Idea Cellular Customer Care's response Hi, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Regards, Esther Verified Support Dec 12, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 12th December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Esther Verified Support Dec 17, 2016 Idea Cellular Customer Care's response Hi, As per your recent telecom with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Maroof | |||||
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Idea Cellular Customer Care's response, Dec 13, 2016
Verified Support
Hi,
We regret the inconvenience caused to you. To help us serve you better, please share your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.
Regards,
Esther
We regret the inconvenience caused to you. To help us serve you better, please share your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.
Regards,
Esther
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We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Regards,
Esther
As per your telecon with our customer service associate on 14th December 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Esther