[Resolved] Idea Cellular — lok nayalaya notice for disconnected idea broadband service bill | |||
I have raised a request for disconnection of my broad band services in may16 through customer service agent and that was gracefully accepted as well, i received a service request message as well and was guided by representative to take of the lan cable and do not connect to router or else you will be charged. The complaint was raised more then 35 days from the disconnected date but still i continued to get the bills. I replied couple of time to the customer service regarding the disconnection of my service and do not send me further reminders to pay bills and i havn't used and data from then and kept the router and modem out from socket. Then after few months idea guy came to collect the equipments then few months after that i got the idea email saying 'lok adalat notice! Idea broadband' to pay outstanding amount. I would request you to resolve my issue as i already have disconnected the service giving sufficient notice as asked by the customer service representative and the bills should have not generated. Now this email for lok nayalaya 'case no.:- lok-b/feb18/6005' is a type of harassment. I am already an idea customer for more then 7 years and would like to continue my mobile services. Also may need broadband service in future so kindly correct your system and let me know when this issue can be resolved and i will get acknowledgement for same. My details: Consumer no:[protected] Address 303, tanish home - e, pune - 411015, maharastra, india Was this information helpful? | |||
Mar 11, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 07, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We request you to contact us on [protected]/ [protected] or else you can mark an e-mail on [protected]@idea.adityabirla.com for broadband related queries & complaint. Also, we've taken note of your feedback for further improvement of our services. Regards, Lavina | |||
 6 Comments | |||
Comments
I am Rajesh kumar Verma, i am getting jokes from 51998 and deducting 3 Rs for every joke .. I have not activated any Service and there is no such process to stop such thing.. My mobile number is [protected].. Please stop this service.. Thanks
Idea Cellular Customer Care's response, Feb 7, 2018
Verified Support
Dear Customer,
We regret for the inconvenience caused. We would like to inform you, that you've been charged while using WAP service. Hence, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate. For further assistance kindly contact us on 12345 or 198.
Regards,
Lavina
We regret for the inconvenience caused. We would like to inform you, that you've been charged while using WAP service. Hence, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate. For further assistance kindly contact us on 12345 or 198.
Regards,
Lavina
Incomming calls are not getting from aricel network. Missing more calls for this issue. My number [protected].
Idea Cellular Customer Care's response, Feb 6, 2018
Verified Support
Dear Customer,
We regret the inconvenience caused to you. We request you to specify that you are getting from specific aircel or for all your are facing the same connectivity issue and also provide alternate contact details, so that we can assist you better.
Regards,
Vicky
We regret the inconvenience caused to you. We request you to specify that you are getting from specific aircel or for all your are facing the same connectivity issue and also provide alternate contact details, so that we can assist you better.
Regards,
Vicky
Hi my number is [protected] it's been 3days my 3g internet won't cross 50kbps, why? I didn't port in to idea for this speed :|
Before that speed was fine.
Currently My upload speed crosses 150kpbs
Seems like you guys are restricting my download speed. Why what the heck is the problem
Before that speed was fine.
Currently My upload speed crosses 150kpbs
Seems like you guys are restricting my download speed. Why what the heck is the problem
Idea Cellular Customer Care's response, Feb 6, 2018
Verified Support
Dear Rohan,
We regret the inconvenience caused to you. We request you to once clear caches, cookies, browsing history & clear RAM with unwanted apps as this may improve data speed. Please try this once. As per system, present site is working fine. There seem to have been temporary issue at site. So request you to check the service for some more days. Your patience & cooperation while we resolve this for you is much appreciated. Thank you!
Regards,
Vicky
We regret the inconvenience caused to you. We request you to once clear caches, cookies, browsing history & clear RAM with unwanted apps as this may improve data speed. Please try this once. As per system, present site is working fine. There seem to have been temporary issue at site. So request you to check the service for some more days. Your patience & cooperation while we resolve this for you is much appreciated. Thank you!
Regards,
Vicky
I have an idea connection no [protected], idea offer 4g connection but here iam not getting 2g even make a call without breaking, when i contact there customer care their response was very bad, i am staying at ettumanoor town
Idea Cellular Customer Care's response, Feb 7, 2018
Verified Support
Dear Customer,
We regret for the inconvenience caused. As per our record, the complaint was raised for the same and the resolution has been commuicated to you that there is a temporary issue going on. We request you to kindly check with the services for 7 days, if any issue persists you can get back to us on 12345 or 198 for further assistance.
Regards,
Lavina
We regret for the inconvenience caused. As per our record, the complaint was raised for the same and the resolution has been commuicated to you that there is a temporary issue going on. We request you to kindly check with the services for 7 days, if any issue persists you can get back to us on 12345 or 198 for further assistance.
Regards,
Lavina
Services are being activated on my mobile number [protected] without my knowledge. Charges are deducted for services like celeb-diaries and there is no refund provided. Please make sure that services are activated on this number only on my request.
Idea Cellular Customer Care's response, Feb 6, 2018
Verified Support
Dear Soumyasree,
We regret the inconvenience caused to you. As per our system, you have to raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same.
Regards,
Vicky
We regret the inconvenience caused to you. As per our system, you have to raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same.
Regards,
Vicky
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I request to you to block my number
We regret for the inconvenience caused. As per our record, the request has been raised for the sim exchange and the same has been done successfully from our end. Also, your services for the mentioned number is active. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina