Idea Cellular — LOOT OF 3G

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Surprisingly as per your instant mail (request number C1-[protected]), now you are asking to pay me for the 3g rental on non pro rata basis. How you can make the charges for the services you are not able to providing. According to your customer care executive you are about to upgrade the network the different region of Delhi-NCR. Further, I had never make any request for deactivation I have asked in my all mails to take back your service which was ensured me by your executive through mail that if the requisite service wouldn't provided than it would take back at free of cost.

Now, instead taking back of services smartly it has been deactivated so that charges can be made. Its highly unfair and bad business practices. I request you to address the issue properly and either provide me complete 3g service of take back it at free of cost.

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 16th June 2015, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Mail from IDEA
_____________


[protected]@idea.adityabirla.com To [protected]@yahoo.com

Jun 12 Dear Customer, Greetings for the day!This is with reference to your email regarding billing charges.Please accept our apologies for the inconvenience caused.As
per our records “3G GPRS 250 (1GB)” pack activated under service
request number C1-[protected] on 20th May, 2015, as per your request.Further,
your request for deactivation of “3G GPRS 250 (1GB)” pack under service
request number C1-[protected] on 12th June, 2015.Please be informed that the rental will be charged on non pro rata basis (flat rental).Also,
we wish to confirm that the rental for “3G GPRS 250 (1GB)” pack will be
charged on non pro rata basis (flat rental) i.e. Rs.250/-.Kindly
confirm with return email after next bill generation so that your query
for bill clarification can be addressed to the best of your
satisfaction.Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.comThanks & Regards, Shreya VadkeCustomer Service TeamIDEA Cellular Limited


REPLY
______

Of-course
it had been activated on my request but 3g service was never provided,
your internet automatically switches to 2g instantly and after some time
all the services get disappeared. This 3g service you are being
providing is totally unusable and what to do when I am doing some work
on internet and suddenly my all work lost due to interruption on
internet service.Further,
I have never requested for deactivation rather the mail sent to you was
for taken back your services (not for deactivation), it clearly meant
that when your network is not self-sufficient to provide uninterrupted
3g service than how you can be charged for the same.Its
ridiculous and totally unfair, I have already write this matter on
social networking site and after-that your executive assured me that
this issue would taken care after bill generation and surprisingly now
you are asking the charges for the services which never been provided.
This service was taken by your good-self intermediately when I forced to
take back your service, please be remember that there is difference
between deactivation and "taken back your service".I hope that good sense will prevail and you shall take back your unfair 3g service charges

Navneet[protected]

It surprised to see that repeatedly you are asking to pay for the service you were unable to provide and why should I pay for it??.

From 20th June till the day when the service was deactivated by yourself, I never get 3g service which in my all follow-up mails chivy. I have also all telephonic call recording where your executive accepted that after bill generation the issue will resolved and none would charge if the proper 3g service not provided. Than how now you can deny from the same???

Please check the following mail sent to me since 3g service activation request made on 20th June 2015 and by gone through these mail you would like to know that never your team were able to resolve the problem till full bill cycle. It also prove my claim that I never get uninterrupted 3g service and whatever work I had did on internet through concilitate on poor 2g service.

Mail dated: 20.05.15
[protected]--------

Dear Customer, Greetings for the day!

This is with reference to your email regarding 3G GPRS services.Please accept our apologies inconvenience caused to you.We wish to inform you that ICR (Intra Circle Roaming) benefits available only at home circle.We would like to inform you that you need to latch on 'Vodafone' network to get the benefits of 3G GPRS service.However, in ‘Delhi & NCR’ circle ‘Vodafone’ is partner for 3G service provider with ‘Idea’.Further,
we would like to inform you that please latch on to ‘Vodafone’ network
through selecting manual selection from network setting in your handsets
to get the benefits of GPRS and for other benefits of bill plan we
request you to latch on ‘Idea’ network.Please note that if you latch on to Vodafone network you will not be charged for GPRS services.We request you to revert through email if the problem still persists.Moreover, we appreciate your feedback and concerns highlighted to us.Also,
we would ensure that the matter be brought to the notice of the
concerned people to avoid recurrence of such incident in future.Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

Thanks & Regards, Prasad Goware

Mail dated: 22.05.15
[protected]--------

Customer Service TeamIDEA Cellular Limited

Dear Customer, Greetings of the day

This is with reference to your email regarding GPRS connectivity. As per our telephonic conversation on [protected] dated 22/05/2015, your concern regarding data connectivity.We
have registered your complaint regarding data connectivity under the
service request number C1-[protected] and the expected completed date
and time is by 27/05/2015 12:05:06 PM. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

Thanks & Regards, Khushboo Rani
Customer Service TeamIDEA Cellular Limited


Mail dated: 27.05.15
[protected]--------
Dear Customer, Greetings of the day!

his is with reference to your email regarding GPRS services.Please note that your complaint regarding GPRS services under service request number C1-[protected] has been closed.We
would request you to latch on to Vodafone network manually as we have
ICR tie-up with Vodafone so that concern regarding GPRS services can be
addressed to the best of your satisfaction.Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com
Thanks & Regards, Shubhani Bhombe
Customer Service TeamIDEA Cellular Limited

Mail dated: 28.05.15
[protected]--------

Dear Customer, Greetings for the day!

This is with reference to your email regarding 3G GPRS connectivity.Please accept our sincere apologies for the inconvenience caused to you.We
wish to inform you that we have raised your complaint regarding data
not working under service request number C1-[protected] and expected
completion date and time for the same is by 02/06/2015 12:20:28 PM.Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Akshay Patil
Customer Service TeamIDEA Cellular Limited

Mail dated: 02.06.15
[protected]--------
Dear Customer,

Greetings for the day!This is with reference to your email regarding Data Not Working.Kindly
note that your complaint regarding Data Not Working has been closed
under service request number C1-[protected] stating that one of your
executive tried to contact you on [protected], [protected] and [protected]
but the contact could not be established, however please be informed
that the same complaint has been closed stating that the Outdoor
coverage is good however the problem may continue for indoor coverage
due to dense clutter therefore no further enhancement is possible for
the affected area.Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com
Thanks & Regards, Akshay Pati
lCustomer Service TeamIDEA Cellular Limited

Mail dated: 03.06.15
[protected]--------

Dear Mr. Gund,
Greetings for the day!

This is with reference to your email regarding network connectivity and data connectivity.Please accept our apologies for the inconvenience caused to you.As
per our telephonic conversation on your mobile number [protected] dated
3rd June 2015, your concern has been discussed regarding network
connectivity and data connectivity.We would like to inform you
that we have registered your complaint for network connectivity under
the service request number C1-[protected] and expected completion date
and time for the same is 08/06/2015 04:22:29 PM.Kindly note that
your complaint regarding Data Not Working has been closed under service
request number C1-[protected] stating that one of your executive tried
to contact you on [protected], [protected] and [protected] but the contact
could not be established, however please be informed that the same
complaint has been closed stating that the Outdoor coverage is good
however the problem may continue for indoor coverage due to dense
clutter therefore no further enhancement is possible for the affected
area.Moreover, we thank you for sharing your feedback and concerns highlighted to us.Also,
we would ensure that the matter be brought to the notice of the
concerned people to avoid recurrence of such incident in future.Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com
Thanks & Regards,
Mohd. AjajCustomer Service Team
IDEA Cellular Limited

After regular harassing by IDEA people I was forced to pay unethical demand which was never justified, however, now I decided to port the service to some reputed service provided.


Further, I don't know why IDEA team don't understand that by using these cheap tactics they are loosing the 10 year old customer, only good can help where a reputed Birla Group company being handling in such unorganised way.