[Resolved] Idea Cellular Ltd. — 3G Data recharge of 127 Rs (1GB) | |||
Dear Sir, My Mobile no is [protected] As per attached screenshot from ideacellular site I have done 3G Data recharge of 127 Rs (1GB) on 27th Oct 2013 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs 127 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in ur accoung 1024.00 MB valid till Nov 24 2013”. When i have called Customer Care and they told ISF means Idea Smart Phone and u will use this, I don't have a Idea Smart Phone. They are not written ISF meaning on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved IDEA CELLULAR LTD. customer support has been notified about the posted complaint. | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We wish to inform you that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular