[Resolved] Idea Cellular Ltd. — Fraud /Tout Sales Representative of Idea Cellular

chiranjib

from Pune, Maharashtra

Address:

Kolkata, West Bengal

Dear Member,
Its very sadden, that I have to response to you in this manner, but I am helpless. On the outset, let me inform you that my wife (Sumi Saha), has been provided by your service from June 2013, on behalf of S.S.Study Center, by the Account No.:8.10004606.00.00.1.00004, Cellular No.:[protected].For the first month, the bill has been paid from S.S.Study Centre, since she was an employee of that company.Everything sail smoothly, as your said representative Tapan Kumar Paul(celluar No.[protected]), collected the same. But the fraugery starts once my wife left the company.However the said representative, has also informed my wife, that he will collect the bill amount henceforth from my residence. So, as per Tapan, my wife contacted her for the payement of next month bill (InvoiceNo:[protected], and as desired Tapan has arrived for the payement. In the mid time, the said celluar no. has been misplaced, and the same has been blocked.The bill amount was Rs.269.09, on which my wife has informed him that it has been already blocked, so why she will pay the late fine. On hearing this Tapan has assured my wife to pay only Rs.210, and the rest he will pay from his own account.As per his instruction, my wife paid the said ammount, and side by side asked for the receipt.On asking the same, Tapan somehow got irritated, and told my wife "that I am an Idea Celluar authorised Representative", you have to believe me.But my wife kept on insisting him for the same, and finally when he could not find a way out, he agreed to write it on the bill itself, confirming the same. At this junture, my wife was pretty relaxed, that no more bills will come her way and the matter has been finalised. But Tapan has planned something else to torture her mentally.Anyway the bills starts following for the month of Sept & Oct 13, with the amount pilling on it.Meanwhile my wife contacted Tapan, and he assured that not to worry, its been a mistake from the company, and he will resolved the said matter.He has also Sms a receipt No.(12-13/Kol-WB 56817) to my wife, saying that the money has been deposited on companys account.To make it more worse, she has received a letter(Ref:No.Sep/KOL_RN22672/2013, Dated 14/09/2013), from Idea Celluar Ltd., where you have been threatening her with civil/criminal legal action, with no fault of hers.She has aslo contacted your Customer Care, who informed her to pay the outstandings by Tommorow.But why should she suffer the deeds of somebody else, she has already paid to your representative.After hearing the total proceedings from my wife, a day back, I am totally shocked that a esteem company like Idea can have such representative, who for their own means, cheats the innocent customers at their will.Also let me infrom you, that Tapan is now not responding to my wifes call.
On the concluding note, let me inform you that I taken lots of pain in bringging up the total senario in front of you, and at the same time also hoping that you will take necessary legal action against this Tout Tapan Kumar Paul, and help us from this unwanted mental torture.Please do treat this matter as most URGENT!
Hoping to hear a word from your end at the earliest.

Chiranjib Saha
[protected]

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Aug 14, 2020

Complaint marked as Resolved

IDEA CELLULAR LTD. customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards
Customer Care Idea Cellular

chiranjib

from Pune, Maharashtra

Dear Member,

Requesting you to kindly go through the below mail, and revert me back at the earliest. As i am totally dependent on your service for the following matter.

Looking forward to hear a word from your end at the earliest.

THANKS & REGARDS,
CHIRANJIB SAHA
[protected]

chiranjib

from Pune, Maharashtra

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 15th November 2013, we wish to affirm that your aforesaid concern has been discussed and resolved. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

chiranjib

from Pune, Maharashtra

Dear Member,

On the outset, it is very hard to believe that why the whole lots of you are behaving in this manner. On 16.10.2013, I have spoken to Tapans Manager(cant recall his name now), who at that time has assured me that the matter has been closed forever, further no more bills will raise in this celluar no, and he was suppose to write it on a email, acknowledging the same, with the receipt for the bill payement (InvoiceNo:[protected], and also others bills softcopy, on the very same day. I have requested him for the hard copy of the receipt, but he suggest me to take out a printout of the softcopy.He have also called up my wife, and told the same thing. After his commitment, 3 days have passed away, and i am still waiting for his email. I simply cant understand, why this process is taking so long, or do it, have some other unfair means. Please understand that I dont have the time for whole day to sit and chase you, you must have some responsibility as a manager.

I just like to know, is this some kind of joke, or the persons employed with Idea Celluar Ltd., do normally behave with customers in this manner, harass and torture mentally.

By the way, just to remind you that i have spoken with Tapans Manager on 16.10.2013 at 13.03hrs for 10 mins 15 secs, and not on 15.10.2013, as you have mentioned above. Please do be specific and verify before updating. But the matter is still pending, as I have not received any acknowledgement, neither the softcopy of the receipt, as committted by Tapans Manager.

Hoping that you will take this matter very seriously.

THANKS & REGARDS,
CHIRANJIB SAHA

chiranjib

from Pune, Maharashtra

Dear Member,

On the outset, it is very hard to believe that why the whole lots of you are behaving in this manner. On 16.11.2013, I have spoken to Tapans Manager(cant recall his name now), who at that time has assured me that the matter has been closed forever, further no more bills will raise in this celluar no, and he was suppose to write it on a email, acknowledging the same, with the receipt for the bill payement (InvoiceNo:[protected], and also others bills softcopy, on the very same day. I have requested him for the hard copy of the receipt, but he suggest me to take out a printout of the softcopy.He have also called up my wife, and told the same thing. After his commitment, 3 days have passed away, and i am still waiting for his email. I simply cant understand, why this process is taking so long, or do it, have some other unfair means. Please understand that I dont have the time for whole day to sit and chase you, you must have some responsibility as a manager.

I just like to know, is this some kind of joke, or the persons employed with Idea Celluar Ltd., do normally behave with customers in this manner, harass and torture mentally.

By the way, just to remind you that i have spoken with Tapans Manager on 16.11.2013 at 13.03hrs for 10 mins 15 secs, and not on 15.11.2013, as you have mentioned above. Please do be specific and verify before updating. But the matter is still pending, as I have not received any acknowledgement, neither the softcopy of the receipt, as committted by Tapans Manager.

Hoping that you will take this matter very seriously.

THANKS & REGARDS,
CHIRANJIB SAHA
[protected]

chiranjib

from Pune, Maharashtra

Dear Member,

On the outset, let me inform you that I was out of town for a while, so unable to reply.But it is very unproffesional from your end regarding my matter.I dont know, why I have to poke you like kids all the time.Firstly, Mr.Sanjay Mukherjee, Manager, spoken to me last on 25.11.2013, and as per my previous demands and his commitment on it, nothing has proceed so far.Each time he is coming with some vague promises, which have no link with his previous commitment.I have asked him simply for the receipt, which he initially told that it was with Tapan and Tapan also admitted the same and forwarded the receipt no. through sms on 10.11.2013., but on 16.11.2013 & 25.11.2013 when he called to solve the matter, he is totally denying from the fact, and telling me straight, that he cant provide the same. At this point, I am putting a question in front of you- Who you are trying to save? Coz, everything started witth this receipt no.After paying the amount, my wife has to receive threat calls from Mr.Vikram Rana, (Mobile No.[protected]) on 09.11.2013, who introduces himself as Advocate, and threatens my wife that they will take the matter to the local police station, and the police will handle it as per their will.My wife has gone through so much of mental pressure, anxiety, pain, sleepless night, which is unable to express, she has even fallen ill for a couple of weeks.She was so afraid that she couldnot pick the phone, thinking that it could be some Mr.Rana, threatning her for legal action.For whose fault my wife has to go through all this, just because Tapan didnt pay the amount, or as per Sanjay it is the fault of MIC department.I dont know who is trying to save the other, it looks like your team is trying to save oneanother, and transferring the whole thing to the innocent customer.But instead of verifying the same at your end, Mr.Rana, just called and threaten my wife for legal action, how can you do this, without any proper documentation.I want to see an end to it, now its going too far, either you come up with some fruitful compensation, or we have to sort it out in some other way.Dont you feel, that you should compensate, for all this harrasment, mental torture and life threatning.I thought without reminding you, you will do this, but it seems you need a push.

By the way, I have also asked Mr Sanjay, to give an acknowledgement in writing, but as per his nature, he promise the same over phone, but afterwards he prefer not to respond.Is this any kind of mockery or what.Everytime he spoke over phone, but there is no written commitment from his end, and this is the reason he shifts himself from his previous conversation.

Now this matter is going out of hand, please look into it with utmost seriousness, and compensate in the right way.It seems like you dont have any feeling for this torturing.It was by the grace of the God, that I interven in the middle, otherwise you all have already planned to put my wife behind the bars, which would actually ruin our image & status socially, how can you play with our lives.And this time please do give a specific reason to it, and also try to compensate in its true meaning.

Hope you will look into the matter right away, and this time make it on pen & paper.

THANKS & REGARDS,
CHIRANJIB SAHA
[protected]