[Resolved] Idea Cellular — Mobile network always busy

Sandhya L.

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 421301

Hi,

I recently recharged my mobile no. [protected] with the new rs. 348 (Unlimited loc/std). Since then whenever i try to call any number it gives "network busy". I am not able to make the calls. Hardly 1-2 calls are getting connected. Even if call is connected the signal quality is too poor.

It's idea's responsibility to make sure that they are technically well equipped before they launch any offer. I have another airtel number which also has similar plan with 300 mb data as well.

I recharged idea as they promised of 1gb data on 2g network. I didnt receive that as well. I am using old 2g mobile. When contacted consumer care idea representative said i will get 2g data only if i have 4g mobile. This was not mentioned in the sms i received from idea about rs. 348 recharge offer.

I thought of letting this go but i am not even able to make the calls as well. Its irritating to get that "network busy" please sort out the issue as soon as possible.

Regards
Sandhya l.
Mob. : [protected]

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May 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2017

Idea Cellular Customer Care's response Hi Sandhya,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Akshay

Verified Support

Mar 04, 2017

Idea Cellular Customer Care's response Hi Sandhya,

As per your telecon with our customer service associate, we wish to affirm that your concern has been acknowledged and a complaint for call connectivity & recharge benefits not received has been initiated by us under reference number 1-[protected] & 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Abhijit

Verified Support

Mar 05, 2017

Idea Cellular Customer Care's response Hi Sandhya,

As per your telecon with our customer service associate on 4th March 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi

Mar 09, 2017

Updated by Sandhya L. Hi,

God knows when this issue gets sorted out. Today Idea Field Executive visited the location and he said there could be technical issue at nearby site. I thought I just have problem with outgoing calls but he told me that he himself had trouble in contacting me. He was quite good as compared to rest of the executives who were calling me. He told that he will submit the report and put the issue on highest priority and he left. He told that issue will get resolve in maximum 5-6 days.

I thought of relaxing but to my shock I got call in the evening from Idea Representative. He said it might take 180 working days. Seriously!!! 180 Days? Now I have questions I hope Idea people have answer for that. The plan i purchased itself lasts for 28 days. So is any body gonna compensate for the loss I am facing because of Idea's incompetency to maintain their networks properly.

Technicalities are always considered to be out of human's reach so relaxation is given in that area. That why the customer care executives are appointed to console the clients. But less we talk about that better.

Please solve the technical issue and answer my question i mentioned here. I request you not to call me to ask my name address my hand phones. I welcome your calls if you have any affirmative update about the network.

Regards
Sandhya L.

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Comments

Rehant Chaudhary

from Vadodara, Gujarat

I am trying to call customer care executive from morning but every time it says our customer care executives are busy. Seriously this is the worst network ever