[Resolved] Idea Cellular — multiple recharge

nokesh

from Nagar, Rajasthan

Address:

Pune, Maharashtra, 411038

I did a recharge on prepaid idea network with 459 84day pack using payzap wallet, amount was deducted but idea didnt confirm abt the recharge nor i got update on idea app [myidea mobile app],
So i again tried with same amt and validity using idea app and paytm and it got recharge with 459 and i got confimation
The problem recharge happen 2times with same amount and validity can i some how get the payzap payment back or else let my pack validity extended by 84 days

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Sep 17, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the benefits have been availed accordingly as per the given recharge. For further assistance please get back to us on 198 or 12345.

Regards,
Prajakta