[Resolved] Idea Cellular — need to stop this nonsense vuclips charges. i am annoyed | |||||
My mobile - [protected]. I am getting charged this nonsense vuclip and nazara charges. Last bill cycle it was rs 125/-. Current non bill (10 nov - till date) cycle its already rs 400/-. What nonsense is going on. I am repeating, i don't know what is vuclips. As a customer i have not subscribed to this service. As ideas customer you simply cannot blame 3rd party for charging me. If its third party why it is reflected in your bill??? Stop vuclips on my mobile.!!! inspite of raising tens of complaints to customer care since 6th nov 2017. I am getting continuously getting deduct. - ridiculous, so called vulcip charges for this unbilled cycle (10nov till 7 dec) has become close to my mobile bill for this number. - after repeatedly follow ups as customer, after visiting your customer care shops. I have become of the opinion that you don't know anything about vuclips as a service details. Which is disappointing. Your idea customer is being charged for a service which neither customer is aware neither you are. - i sent message to 58595 as per customer care instructions on 30th nov to stop this nonsense service (Which i don't know what it is in the first) - you give some nonsense reason stating its 3rd party which deducts and it is not in ideas cellular hands. boss, you look at my mobile bill history, it has never been more than rs 500-600 for my number. And now i have been charged rs 400/- for this bill cycle just for some stupid, nonsense clips which i am not aware, neither idea cellular is. Neither you have details of what i have been charged for. What links i have visited, when i have visited, what clips i have downloaded. You damn guys have no details even to analyse the root cause. You just keep sending me deductible vuclip charges. - once some "short of knowledge" customer care lady last week gave me solution to stop this vuclip service by- going to google store settings in my device and uncheck "add icon on home screen". Which i did. But your suggestion did not work. And i am still getting charged with vuclip charges. :-/ I dont want any vuclips messages coming on my mobile. Whatever this vuclips is. Stop it on my mobile [protected].!!! I cannot be more louder and clearer than this. Was this information helpful? | |||||
Feb 10, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 30, 2017 Idea Cellular Customer Care's response Dear Customer, Apology for the trouble caused. As checked, we have passed the waiver for vas charges as on 07/12/17. Please get back to us for further assistance. Regards, Neha Verified Support Dec 30, 2017 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As checked, the given idea number is in active as of now. Kindly get back to us for further assistance. ( Kindly ignore previous reply) Regards, Neha | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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I am being charged rs.150 by idea for Some Gamepind without my knowledge on my number [protected]. Also complaint this on twitter before billing date but it has shown on my bill and want the refund of this charge.
Apology for the trouble caused. As checked, we have passed the waiver for vas charges as on 07/12/17. Please get back to us for further assistance.
Regards,
Neha