Idea Cellular — network coverage issues - please fix the issue on priority

Address:

#111, 1st floor,5th mail, Telecom layout(MECHS layout) Ashwath nagar, Thanisandra, Bangalore, 560077

Hi team

I have opened a case "resolver case 7182595" can you please escalate to the responsible team who can fix my issue. Please attachments where it shows emergency calls only and no service.
Please see below case details …. Note : if idea con't resolve my issue please let me know … i can plan for switching the provider...

Team please escalate this case … as i am working from home and really need this issue to fix asap. I called up customer case 12345 the agent spoke when i ask him to put your manager or lead or escalate issue he dropped my call … this not expected from the support. Now at least i am expecting a call back from the escalations team asap.

Case details
Company: idea
Service: post paid plans
Reference:
Date raised: september 1st, 2020 05:46
Mobile number: [protected]
When it
Happened:
August 26th, 2020
Where it
Happened:
#111, 1st floor, 5th mail, telecom layout (Mechs layout) ashwath nagar,
Thanisandra, bangalore, 560077
What
Happened:
From last 5-6 days … there is issues with both network and data services, poor
Signal
Can see one bar or 2 bars signal strength. Calls getting dropped, can't make calls,
Disconnections, and some times network goes to emergency and no service.
I have previously reported this issue also but no fix is given. If idea can't fix my
Issue please let me know i will plan to switch network to different provider.
Please see the attached screen shot which is showing emergency calls only. Just
Now took that screen shot.
What i want: i would like idea to resolve the data and network issue that i am having, if can't
Resolve please let me know i will start for switching the provider.
User account
Email
[protected]@gmail.com
2 /

Regards
Mudasir