Idea Cellular — Network Issue and the time taken to resolve the earlier complain

Address:

Mumbai City, Maharashtra, 421301

Hi,

This is the followup complain about my earlier complain I posted here. You can see complain at https://www.consumercomplaints.in/idea-cellular-mobile-network-always-busy-c1507...⇄

To be frank the worst ever experience I have ever had with any service provider. I have updated following message as update but this itself can be consider as new complain.

God knows when this issue gets sorted out. Today Idea Field Executive visited the location and he said there could be technical issue at nearby site. I thought I just have problem with outgoing calls but he told me that he himself had trouble in contacting me. He was quite good as compared to rest of the executives who were calling me. He told that he will submit the report and put the issue on highest priority and he left. He told that issue will get resolve in maximum 5-6 days.

I thought of relaxing but to my shock I got call in the evening from Idea Representative. He said it might take 180 working days. Seriously!!! 180 Days? Now I have questions I hope Idea people have answer for that. The plan i purchased itself lasts for 28 days. So is any body gonna compensate for the loss I am facing because of Idea's incompetency to maintain their networks properly.

Technicalities are always considered to be out of human's reach so relaxation is given in that area. That why the customer care executives are appointed to console the clients. But less we talk about that better.

Please solve the technical issue and answer my question i mentioned here. I request Idea not to call me to ask my name address my hand phones. I welcome Idea calls if you have any affirmative update about the network.

Regards
Sandhya L.