[Resolved] Idea Cellular — No charge or credit | |||||
I am a new customer with Idea. My number [protected] is a pre-paid connection which got activated on 18th of this month. Same evening, I did an online recharge of Rs.12 on Idea Cellular website. The payment went successful. After a few minutes, I got a pop-up stating that as the mentioned amount was unavailable with Idea, my money would be credited back. It is 20th Dec and neither my money has been credited back nor Idea have recharged my phone which is causing a great deal of inconvenience. Now, I don't want my money back. I want my phone to be recharged. Was this information helpful? | |||||
Jan 22, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 20, 2016 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused. We have noted your concern. We will get back to you shortly. Regards, Mangesh Verified Support Dec 21, 2016 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved. Regards, Sagar | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
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Esther