[Resolved] Idea Cellular — Not disclosing the bill details as required and not settling the bill

vivekjain1977

from Noida, Uttar Pradesh

Address:

110002

We are in corpaorate tie up with idea cellular in M.P, We received the bill which is not as per our plan, we are constantly follow it up with customer care, appellete authority but didn't find satisfactory reply regarding bill details, every time new person who don't know anything about the case call and ask just for payment and not providing the necessary bill details to resolve the issue.Due to which we have to disconmtinue the services which lead to lot of financial losses to our business as these number has been circulated to our customer.

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Apr 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2017

Idea Cellular Customer Care's response Hi Vivek,

We sincerely regret issue with your Idea mobile bill. We'll contact u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Regards,
Suhas

Verified Support

Feb 21, 2017

Idea Cellular Customer Care's response Hi Vivek,

As per your telecon with our customer service associate on 21st February 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Suhas

Verified Support

Feb 24, 2017

Idea Cellular Customer Care's response Hi Vivek,

As per your telecon with our customer service associate on 23rd February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi