[Resolved] Idea Cellular — not getting 4g network inside the house in spite of complaining to customer care

alwynleo

from Noida, Uttar Pradesh

Address:

Thane, Thane, Maharashtra, 400604

I'm not getting 4G network inside the house and hence can't utilise 4G data of 1 GB per day for which I paid 1699 rupees for 365 days validity, this is not the way to treat a long term customer as I won't get refunded either and hence cannot port to Vodafone's better network. I'm stuck with 2G data inside the house in spite of complaining at least twice to customer care, I live near Ambika nagarcha Vighnaharta, opposite to Maltidevi High School, Ambika Nagar No. 2, Wagle Estate, Thane (West), the nearest Idea tower seems to be Neheru Nagar tower, atop Ashar IT park. I have attached screenshots herewith which shows the distance of the tower from my house, my exact house location, and how I'm getting hardly 2 bars of 2G network, please strengthen the signal in the aforementioned tower at your earliest.

+2 photos

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Jul 21, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record. We've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta