[Resolved] Idea Cellular — not satisfied with their service

ganeshdhole

from Malegaon, Maharashtra

Address:

Pune, Maharashtra

Hi,

I am ganesh from pune, i have been using idea since i have started using cellphone. Since last few days, i am trying to call customer care but they are not answering my call. I tried at least 20 times in a day, still they didt answer. The reason behind calling them was, i was promised by one of their member that if i recharge with amt 399 i will get unlimited calling and daily 1gb data free for 84 days. I recharged my no with 399, i got unlimited calls for free but i got only 1gb data and validaty was only for 1 month. This is how you cheat to your customers. Now, i am going to port all my family members idea numbers to another service provider. Good bye idea.

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Sep 15, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

Idea Cellular Customer Care's response Hi Ganesh,

As checked, this recharge is not available in your number.

Regards,
Meeta.

Aug 14, 2017

Updated by ganeshdhole Hi Meeta,

Please dont lie. Please check attached picture for my recharge history. I have recharged with the amount 399 on 2nd August. You people never answered my call, so please call me. I am waiting for call from your side.

Aug 18, 2017

Updated by ganeshdhole Hi Meeta,

I have not received any response from your side. What kind of service you are providing. You are not even answering your customers. I need solution on my query ASAP.

Regards,
Ganesh