Idea Cellular — Number disconnected | |||
Sir, my number gets disconnected on 31.12.2015. iam using that number since 2009 and recently changed to IDEA under MNP. without specifying the reason the number gets disconnected. as i consulted the idea care and customer care they are saying that "we don't have any info regarding that number" so without having my details how they activated my new SIM. iam using that number with 100+ balance from 2 months and doing calls regularly. i have lot of contacts with that number as iam job-seeker many of the contacts react to this number only. please help me out of this registered name :: sunil disconnected mobile number : [protected] (MNP from docomo to Idea 2 months back) DND registered id send by idea team ::: 1-[protected] on[protected] idea care says :: number registerd with name SUNIL but we dont have further details we cannot provide that number customer care says :: (morning) please collect new sim from any idea care (on evening)== sorry we dont have any information registered with this number i didn't get any voice calls or intimating messages regarding the issue for disconnection please activate my number as soon as possible Was this information helpful? | |||
|
Idea Cellular customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 3rd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 3rd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
I received a phone call from IDEA team ([protected]) 3rd Jan 2016 at 18:00 hrs they said that you can get a new sim with the same mobile number from near by IDEA CARE by submitting the proofs. As when i visited idea care they said that they cannot provide the SIM as the status is showing INACTIVE on their screens. They ( Customer care 12345 and IDEA CARE in our town) are blaming each other. saying that FROM (I) 12345 side ::: YES there is a chance please go and get the sim by submitting proofs (II) IDEA CARE :::: the 12345(customer care) persons don't know any thing they simply get out of the issue by saying please visit IDEA CARE nearby and make a false promise to the customers. AS THEY ARE BLAMING ON EACH-OTHER THEN WHO COULD SOLVE MY ISSUE . I need that number if possible send a new simcard by activating my number i can pay the amount you need please solve the issue as soon as possible
![]()
Want to know about my disconnected numbers detail position [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular