[Resolved] Idea Cellular — on recharge fail of 300/- i lost 51/- | |||
Hi, I recharged my idea number [protected] on 15/12/2017 through myideaapp. Recharge didn't happen. From hdfc account i lost 300/-. Then i got a message saying 249/- rupees will be credited back in 7 days because of failure of transaction from idea. Then i called customer care they told its our mistake 300/- will be credited back. But as per hdfc bank statement only 249/- credited back on 18/12/2017 and were is my 51/-? Today again i called customer service they didn't gave a clear answer. I told i will register complaint then she told go ahead we will see and she disconnected. I am not using mobile data still amount in paise is deducting. I have wifi in my phone i never use idea data. Still amount is deducting. I have attached below the bank statement. Please give me a solution. I am using this number a long time. Thanks, Asmi Was this information helpful? | |||
Jan 24, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 22, 2017 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We are unable to fetch the details for the screenshot you have shared. We request you to share the appropriate transaction details to assist you further. Regards, Sneha | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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18 Dec 2017 REF-CCAIDEAC[protected]-17 18 Dec 2017 249.00 71, 643.65
15 Dec 2017 [protected]CCAIDEACELLULARCOM [protected] 15 Dec 2017 300.00 71, 394.65
Please go through above hdfc statement copied and pasted. If idea couldn't do anything I would like to port the number. Only difficulty is we 5 people are using idea together we have to port.
Thanks,
Asmi.