[Resolved]  Idea Cellular — online recharge unsuccessful

Address:Thrissur, Kerala, 680618
Website:care.ideacellular.com/wps/portal/account/online-recharge

I did a prepaid recharge of rs.110/- for my idea number on 25/10/2018 for two times in a row. Money was deducted from my account both the times but recharge was not done. I got a message from idea that my recharge was unsuccessful but refund will be initiated within 6 days. But i haven't got any refund till now. Please consider my problem and resolve as fast as possible
Eagerly waiting for the response.
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Jan 4, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
Idea Cellular Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. 

Regards,
Prajakta
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