[Resolved] Idea Cellular — Other mobile number bill added with my Mobile number | |||||
Hello, After many number of calls email and even visited to your idea showroom at Vishali gzb on 5th dec 2016, the lady Anshu (mobile no-[protected]) was sitting there, when i told about my issue she simply said i dont have any information, you can talk to customer care for the same and you have to pay the bill. She spoke to me very rudely and gave me the tis emil id and ask me to leave. I have just spoke to your customer care (15dec 2016 at[protected] AM) to Poonam (Full name she did not tell me after asking so many times.) and now this customer care lady is asking me to visit Idea show room. am i a Ball aap ek jagah se doosre jagah fek rahe ho.ya main itne free nazar te hu ki sara kaam chor ke Idea ke showroom and custmomer care mein he ph karte rahe. she is so bad in talking..they dont have any informations. if your customer care executive dont have informations or cant help customer they why have you opened it. your company is harassing me mentally and financially by barring my mobile number incoming and outgoing calls even after paying outstanding for bill of Rs 180rs thrice for my mobile number [protected]. you have added 8 years back bill to my mobile number and without giving me full itemized bill and clarify why you have waited till 8 yeras to pay the bill. My mobile no [protected] is registered with my bank and so many other sensitive places and since you have barred my service, i am loosing all my sensitive information. if tomorrow anything happened to my bank account or any other places i will take you to the court. I have emailed you at your customer care id for itimized bill etc on oct /Nov2016 month but still i have not revived any information yet. If this problem will not rectify then i will make the complain to Telecom department and portable my all 8 numbers to other service provider. Kindly let your customer care/Showroom people know that how to handle and talk to the client. very pathetic. I should say Airtel has much better way to handle the situation and very prompt in replying. they know how to keep their customer happy. Waiting for your reply Regards, Devender Kumar [protected] Was this information helpful? | |||||
Apr 1, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 28, 2017 Idea Cellular Customer Care's response Hi Vandy, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Regards, Riya Verified Support Feb 28, 2017 Idea Cellular Customer Care's response Hi Vandy, We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Regards, Riya | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
I[censored] have the same problem for a long period means u may PORT your number to the reliable network which can gives the best service in your area as per your knowledge. Because they are here to provide the solution for customers. we need not to beg them for it. Also as per your statement u have some sensitivity call / sms from bank and all. So just try PORT if needed.
Thanks
ANGURAJ