[Resolved]  Idea Cellular — outgoing call validity expired

I have sufficient balance in my idea sim account but still the outhoing service has been blocked.. I cant even call idea complaint number 198. I recharged my sim with balance as suggested by idea cellular app. But it seems of no use. This seems wastage of money. I want my recharge amount back if ots of no use because of this expired validity. And suggest me at least how to connect with the consumer support center because i cant make a call.
Please suggest what should i do?
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Jan 31, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi
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