[Resolved] Idea Cellular — pathetic customer care and very irritating showrooms and stores | |||||
My mobile number and account number with airtel was, against which the payment has been done five days back. Payment receipt has been sent to 'welcomesupport. [protected]@idea. Adityabirla.com', [protected]@idea. Adityabirla.com, prepaiddedupe. [protected]@idea. Adityabirla.com eleven times in last four days including all the attachments They are really irritating with the stores some atul sharma at sec 18 was watching movie on mobile while i was standing infront of him with having concern. Two times i have visited stores and showrooms. He asked me for receipt of the payment. I have sent him all the documents at that time on his email id. Some executive at customer care cut my call after saying that my number will remain barred until i visit the showroom. Now today i have received a response from sachin banyal from a68 sec 64 idea branch stating that the receipt that i have provided him was not a valid one. When they are sending emails they say that they will response within 24 to 48 hrs. I have received this response after four days. The wonderful thing is this even if i am right about everything i am getting punished like i have done something worst with this company. The worst experience with idea. My same ported number with idea has been barred for out going calls and data services since last three days. I have informed at idea customer care 10 times, but no action has been taken as yet. Idea customer care executive is neither connecting to senior nor registering complaint. If they do not activate the services by today. I will port out my number from idea. Was this information helpful? | |||||
Jan 27, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 27, 2017 Idea Cellular Customer Care's response Dear Customer, As per our telecon, we've forwarded your concern to the respective team, our team will get in touch with you for the same. Regards, Lavina | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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