[Resolved] Idea Cellular — Pathetic customer service after paying bills regularly | |||
Idea is providing pathetic services day by day. I am using idea corporate plans and even after complaining many times about internet range no changes done. They keep on closing requests just by notifying problem is resolved. Now i am converting my postpaid to prepaid. They asked me to pay bill also taken bill of next 5 days. My number has no idea service since 3 days and they are saying your document is in pending status even if i have submitted document to idea store. It is a mental harrasment even after paying bills 430 per month. Was this information helpful? | |||
Feb 15, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 08, 2017 Idea Cellular Customer Care's response Hi Shekhar, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Regards, Abhi Verified Support Jan 11, 2017 Idea Cellular Customer Care's response Hi Shekhar, As per your telecon with our customer service associate on 11th January 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Suhas Verified Support Jan 12, 2017 Idea Cellular Customer Care's response Hi Shekhar, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Raj | |||
 3 Comments | |||
Comments
I am Idea User. Frustrated with the Flash message. How to get rid of them? I want my Charged money back. No option in sim Toolkit to stop these message !!!
Please help to stop this message
Please help to stop this message
Idea Cellular Customer Care's response, Jan 10, 2017
Verified Support
Hi Prasul,
We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Raj
We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Raj
Dear sir,
My idea number is [protected].
I need my idea call detail time from 1 aug2016 to 30 dec2016. Please send to my mail id ( [protected]@gmail.com ) all in comming and outgoing telephone number also need
Regards,
Shyam Prajapat
My idea number is [protected].
I need my idea call detail time from 1 aug2016 to 30 dec2016. Please send to my mail id ( [protected]@gmail.com ) all in comming and outgoing telephone number also need
Regards,
Shyam Prajapat
Idea Cellular Customer Care's response, Jan 10, 2017
Verified Support
Hi Shyam,
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards,
Raj
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards,
Raj
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I am using Cellular Services from Idea Cellular Ltd. I don't received the bills payment receipt for made by my account.
kishan chaturvedi
88 saket calony
shahganj agra
[protected]
We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Regards,
Raj
We wish to affirm that your concern has been acknowledged and complaint for bill has been initiated by us, under reference number C1-81956409697 and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Suhas
As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Raj