Idea Cellular — phone repair under idea secure plan

Idea Cellular — phone repair under idea secure plan

H hemant_jkh from Delhi, Delhi

What is happening. logged a compliant on 27.08.2019, submitted all the papers, waited long enough, no conversation on customer care no given on idea dss website and by mistake if someone picks the phone he is not able to answer the question and disconnects the phone. what the hell is going on do let me know in case it needs to be further escalated to higher authority. please response. without mobile in the era...you can understand the frustration. FYI i have raised my concern to appellate.[protected]@vodafoneidea.com but they are also one of them...believes sleeping on issues. what should i do. please suggest. Please revert. Regards Hemant [protected] Was this information helpful? No (0) Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Omkar Gore

from Pune, Maharashtra

I am wrongly charged for making a call to 055181, as I notice on the forum, many more customers have been charged the same way to inflate the bill.

I tried file a complaint on 198 and spoke to Muskan but she denied taking the complaint.
Please get in touch with me on goreomkar.[protected]@gmail.com

Idea Cellular Customer Care's response, Dec 17, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta