[Resolved] Idea Cellular — Plan change- postpaid to prepaid | |||||
Hello sir, I am Sudarshan Shinde using Idea postpaid no. [protected], Email Id- [protected]@yahoo.com. I want to change my plan to prepaid. for the same I visited 'Airlive Communication', Nehrunagar, Pune on 28th March, they told me to come after billing cycle i.e. after 5th April, I went there on 8th April, again they answered they have achieved their target and they won't process my request. On 17th April 2017 I gave them filled form to change from postpaid to prepaid which they gave me along with PAN card and AADHAR card photocopy. I have paid my all dues as well as 200 Rs in advance. I got massage for payment of bill but till on today i haven't got anything about process of my request to change from Postpaid to prepaid. Previously every time they have given me different answers and told me, "you can't do anything against us." I have doubt that they haven't submitted my form. Was this information helpful? | |||||
Jun 3, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 21, 2017 Idea Cellular Customer Care's response Dear Sudarshan, We are sorry for the inconvenience caused to you. We have noted your contact details and our team will get in touch with you soon. Regards, Vicky Verified Support Apr 29, 2017 Idea Cellular Customer Care's response Dear Sudarshan, We tried contacting you on your alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Regards, Shruti Verified Support May 02, 2017 Idea Cellular Customer Care's response Dear Sudarshan, As per your telecon with our customer service associate on 28th April 2017, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Chetan | |||||
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