[Resolved] Idea Cellular — Poor network especially data connectivity while roaming | |||
I am an army officer presently posted at Bhopal. I have a 900 plan with 5GB data for 3 dependent Nos. Whenever I used to go outstation, I have had very bad experiences because of the very poor Idea connectivity while roaming. Recently while on leave in Maharashtra, Goa, Karnataka, Tamil Nadu & Mumbai from 01 May to 07 June I experienced the same extremely atrocious connectivity on all 3 Nos. Even manual registering was a problem as the Nos kept getting deregistered very frequently. Even voice calls was difficult. Even now back in Bhopal wef 07 June I am not getting data connectivity. When I visited your registered offices in the abovementioned states, they refused to resolve the issue stating that it is Idea Bhopal's headache. When I called your Idea Bhopal Customer Care a No of times on the No given by your Mumbai office, they took no action despite assuring me that they would call back. Your Mumbai office stated that there is no Idea 4G connectivity in Mumbai wheras your Bhopal Customer Care stated that Idea has a tie up with Airtel. Surprisingly my seperate Idea Data No worked in all the abovementioned places with your 4G Idea wifi dongle. Even now on returning to Bhopal this data No is working even without me registering the No. Hence the logic of poor data connectivity on my 3 mobile Nos is not understood. You are requested to initiate actions to resolve & compensate me for not being able to utilise my plan facilities otherwise I will be forced to change my service provider. Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 09, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Thanks & Regards, Customer Care, Idea Cellular | |||
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