[Resolved] Idea Cellular — Poor Service with wrong billing

Tarmin

from Pune, Maharashtra

Address:

380055

Hi,

This is to inform you that my account no.[protected] is and my mobile is [protected]/[protected], Now i had received a bill for last month which is 5450/-, i had change new plan of 499/- from 3rd/4th of Feb 2017 and outgoing, internet services was stop from 4th Feb so how come and for what it was charged. If it was charged on pro rata base than consider my 3 GB of Feb which unused due services stop by you.

I am very much disappointed by the service of Idea and feels that it was my biggest mistake port from Airtel to Idea. Also why no one guided me that if change plan in between of billing cycle free calls and data will be calculated on pro rata base, as a service provider its your responsibility to make such things clear instead of searching for such opportunity.

Request you to kindly look into it and do the needful.

Tarique Arsiwala

Was this information helpful?

No (0)

Yes (0)

Apr 5, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Idea Cellular Customer Care's response Hi Tarique,

We understand & regret the issue with your Idea mobile bill. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.

Regards,
Abhi

Verified Support

Feb 24, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Vicky

Verified Support

Mar 05, 2017

Idea Cellular Customer Care's response Hi Tarique,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi