Verified Support
Feb 20, 2017
Idea Cellular Customer Care's response Hi Anshul,
We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Regards,
Mak
Verified Support
Feb 21, 2017
Idea Cellular Customer Care's response Hi Anshul,
As per your telecon with our customer service associate on 21st February 2017, we wish to affirm that your concern has been acknowledged and complaint for sales feedback has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our
Idea customer care helpline.
Regards,
Suhas
Feb 22, 2017
Updated by anshul_09111986 Hi Suhas,
My number is still in deactivate state as when i go for activate then 499 plan will activate on my number.
So, plz let me know what should i do. I have done port in to idea only on basis of 11gb in 299 ..??? Even recording also has been shared with your team. Plz let me know now what plan should i get if i activate my sim...
I am worry about my plan . Now totally i am depressed with your service ... it seems idea team is playing fake game with another operator customer's by telling fake plan then after port-in you want we should now take your correct plan on which no customer will do port-in at Idea
Feb 22, 2017
Updated by anshul_09111986 As per my communication your Idea Team they agreed that we have given wrong information ...
But in their mind below is there thinking::
Now either you pay as per our plan or die???? We didn't take care ... Our target was to increase our customer that we will do in any way either providing wrong information or by XYZ means...
Verified Support
Feb 27, 2017
Idea Cellular Customer Care's response Hi Anshul,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, you can write to our email desk at [protected]@idea.adityabirla.com.
Regards,
Abhijit
Feb 27, 2017
Updated by anshul_09111986 Hi Abhijit,
Is this communication has done with me... You told that you will called me after discussion with associate .
It is not a new for me from idea side... What resolution has provided me... plz let me know????
Again wrong information has provided by Senior associate of IDEA Mr. Deepak from Khushi communication that ask to activate SIM . Then he will change my plan to 299 rs & also he will activate RS 255 plan of 10GB 4G data . This 254 will be paid by him for next 3 months.
Recording is also attached. But till now no 10GB data has activated & even they are not picking my call.
Now suggest what should i do????
Is this kind of service you are providing... I have recording also for same
Verified Support
Feb 27, 2017
Idea Cellular Customer Care's response Hi Anshul,
As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.
Regards,
Mak
Feb 28, 2017
Updated by anshul_09111986 Already more than 2 weeks has past for mine issue. It was started by giving wrong information of plan on which basis i have done port in & in during activation came to know that there is no such plan . Even mine plan is of higher amount . So, i have not activated my SIM . then Mr. Deepak from Khushi Communication again give me wrong information on which basis i have activated my Plan . And now my SIM is activated without any data pack. So, who will pay this month charge & what about Mr. Deepak ( Khushi Communication) giving wrong information to activate my SIM
Mar 01, 2017
Updated by anshul_09111986 Hi,
Any update on this as if we go like this then mine 1 month will get completed without internet package. So, it is totally wastage for me & i will not pay bill for this month.
Br//
Anshul
Mar 01, 2017
Updated by anshul_09111986 from past 2 weeks i didn't find out any positive response from your side.
If it goes like this then mine 1 month will get complete without data pack. So, who will pay this month bill.
Because i have not port in to IDEA for calling .. Only for data i.e 11GB in 299rs .. That's why i have not activated my SIM as i came to know this is not my plan.
Again wrong communication has given to me by Mr. Deepak ( Khushi Communication ) & i have activated my SIM . As of now no data pack has activated & no response i am getting from Khushi Communication.
Plz suggest as i am now getting mentally stressed related to my bill payments.
Hope before taking any wrong steps in this mental depression, mine complaint should get addressed.
Contact number & email id of Idea:
Khushicommunication.[protected]@
gmail.com
[protected]
Br/
Anshul
Mar 02, 2017
Updated by anshul_09111986 Hi,
Plz update as i want to used data & currently there is no data pack activate on my phone.
So, that amount will be reimbursed by who????
Mar 03, 2017
Updated by anshul_09111986 Any update on this
Mar 28, 2017
Updated by anshul_09111986 Hi,
No support has received till now. Also now my SIM has also now deactivated ... Plz let kme know now what should i do...
Mar 29, 2017
Updated by anshul_09111986 Can i understand that now i have to go for FIR ????
Apr 04, 2017
Updated by anshul_09111986 any update
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