[Resolved] Idea Cellular — postpaid prepaid conversion

neha mishra610

from Delhi, Delhi

Address:

New Delhi, Delhi

I have visited 3 times nearest idea store for submitting rewuestion for conversion of postpaid service to prepaid. Every time i get a msg that u tried contacting but failed hence request got concelled. I am not getting this point that u are contacting using same network and still you say you failed connecting. How can one rely on your network.
I am highly disappointed with this kind of service. If i didnot get response to this message i ll be forced to send complain to higher authorities.

Neha mishra
Mob - [protected]

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Aug 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our records, request was raised for migration from postpaid to prepaid and the same got closed as on 23/07/18.

Regards,
Neha

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Comments

Nabendu Ghosh

from Ranaghat, West Bengal

I did RS 110/- full talk time recharge on 22.06.18 at 19:46, money deducted from my account no ending with 8827 but recharge not done my mobile no [protected] . Transaction no IGADUGYZE0, please refund my recharge amount immediately.

Idea Cellular Customer Care's response, Jul 23, 2018

Verified Support

Dear Customer,

As per recent communication, you've confirmed that your concern with regards to recharge issue has been resolved. If you still face any issue, kindly get back to us on 198 or 12345.

Regards,
Neha