[Resolved]  Idea Cellular — postpaid to prepaid migration delay

Address:Vadodara, Gujarat, 390019

I have postpaid of idea at number [protected], now i don't need to any postpaid connection so i requested for migration from postpaid to prepaid at idea store, they told me that i will get a call from idea within 2-3 days, till today i haven't got any call. All customer executive not giving proper information and they keep saying why you need to change from postpaid to prepaid, i have already paid all my rentals, and if i don't want to continue their service, why they are forcing me to continue. Very bad service from idea. Totally cheater company.
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Aug 24, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We would like to inform you that request was raised for migration from postpaid to prepaid for the mentioned number and the same has been closed. 14/07/18.

Regards,
Neha
Complaint comments 

Comments

Dear Sir,

I using idea sim card no[protected] [protected], please I want incoming & outgoing call details in my email Id.
sundar1404's reply, Jun 25, 2018
missed calls and incoming coming call their my number so please consider my obligations.
Thank u
Dear Sir,

I using idea sim card no[protected] [protected], please I want incoming & outgoing call details in my email Id.
Idea Cellular Customer Care's response, Jul 24, 2018
Verified Support
Dear Customer,

We would like to inform you, that to get the call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send a SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If in case your e-mail id is not registered with us we request you to first register your e-mail id by following these steps i.e. send EMAILID<space>e-mail address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can register your e-mail id via My Idea App/ Web. However, we are sorry to inform you that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. For further clarification, kindly contact us on 198 or 12345.

Regards,
Neha

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