[Resolved] Idea Cellular — prepaid sim connection

mehar s

from Pune, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 500013
Website:	www.ideacellular.com

I was using idea prepaid my mobile number was [protected]. I went to pune and didn't use this number for a month and number churned out.
And when i went to idea showroom they i will get my sim in postpaid and after 6 months usage can go to prepaid.

What kind of service is this without noticing me how can you churn out my number
What the use of taking address details while giving connection you could have send a mail notification to my address.

Now i will not pay any amount i want my number in prepaid only.

If not possible i will shift all my family idea sims to other networks probably airtel or jio.

Regards
Mehar baba
[protected]

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Aug 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Neha