[Resolved]  Idea Cellular — problem for postpaid number [protected]

Hello concern,

My mobile no is [protected] and i had received a bill 1172 for the month of nov on 27/11/2017 and i had charged 331rs for using net but ur customer care executive (12345) manga said that i haven't charged anything for net on 29/10/2017 i[censored] want proo[censored] can listen call on that day... Even u don't given me waiver.. And i leaved that

And on 03/11/17 i had requested for port out on that time in idea app my out standing is 1172 but one the next day i have seen my outstanding showing 1680rs and chargd 508rs i don't know why u charged that and even customer care also saying they don't know why charged and saying to wait till next billing to know about reason (I deactivated net service on 30/10/2017)

I had a great respect towards aditya birla group — but is this way u r serving to customer... And no one is responding to my issue.. All are calling and i explaining problem and they saying i will receive a call shortly how many days i had to wait for resolution.

Pls call my number [protected].
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Feb 3, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2017
Idea Cellular Customer Care's response
Dear Customer,

We tried reaching you on the your alternate contact number but couldn't get through. Kindly share your appropriate alternate contact number and convenient date and time to get in touch with you.

with you. 
Regards,
Lakshmi.
Complaint comments 

Comments

Dear sir,
can you give me incoming call detais o[censored]ser & mobile number of this number "[protected]"
please send me the details of this mobile
number on my e-mail address is "[protected]@gmail.com" i am waiting for your reply
reply as early as possible.
Idea Cellular Customer Care's response, Dec 20, 2017
Verified Support
Dear Customer,

We would like to inform you, that to get the call details for the given number you can mark an e-mail on [email protected] or else you can send an SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. Also, we regret to inform you, that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators.

Regards,
Hitesh
My postpaid number[protected] converted to prepaid same number.

still not activated. pl help

My postpaid number[protected] converted to prepaid same number.

still not activated. pl help
Idea Cellular Customer Care's response, Dec 20, 2017
Verified Support
Dear Customer,

We regret for the inconvenience caused. As we're unable to fetch the details for the given number, we request you to share us your Idea contact number.

Regards,
Hitesh

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