[Resolved]  Idea Cellular — promo benefits not received... appellate authority not responding properly.

Address:	Pune, Maharashtra, 411021
Website:	Idea Cellular

Service request number[protected], my mobile number [protected]

I am escalating this issue because o[censored]nsatisfactory resolution of my complaint and self-proclamation by idea customer care that my complaint has been closed without my consent.

As per your plan details, i should get 4g benefits. However, idea customer care is saying they have credited the eligible non-4g benefits to my account.

My mobile is 4g mobile and my sim which was purchased recently is an idea 4g sim.

How can idea customer care close my complaint without asking me whether i am satisfied with resolution or not?

How irresponsible it is to determine yourselves that my issue is resolved?

Further, when escalated this issue to idea appellate - maharashtra & goa region, i received a call from mr. Pradip konale who couldn't resolve my query even after 15 minutes discussion and when i asked him to transfer my call to his senior as he is not able to resolve my query, he said he is the highest escalation authority of idea cellular. This could be the worst service experience.

Mr. Srivastava is the highest appellate authority for maharashtra and goa region as mentioned on idea's website. But, a customer service executive rudely denying to help and stating that he is the highest appellate authority is disgusting.

First of all, i want the promo benefits of my recharge.
Secondly, the compensation against the benefits not received since date of recharge i. E. 27th sept'17
Thirdly, reimbursement of all the recharges i had to do as i didn't get the prescribed benefits of my plan and
Lastly, an apology from idea appellate for misleading/communicating false information.