[Resolved] Idea Cellular — Reached for Rs 445 plan and not getting service (not credited in account) | |||
My Idea Netsetter SIM number – [protected] and I recharged for 3G Internet plan for INR 445 through ICICI net banking (Bank transaction ID 010400) on 27.09.14, 07.31pm. Till now Recharge amount is not appearing in my IDEA account and I am totally disconnected from services. I made many calls to helpline number [protected] but no result. I sent two mails to "[protected]@idea.adityabirla.com" on 29.10.14 & 30.10.14 till now No Resolution. All help line calls are directing me to get resolution from MY IDEA SHOWROOM but MY IDEA SHOWROOM "OM SAI TELECOMMUNICATION -MY IDEA" placed in SILVASSA refusing to help me stating that As this recharge transaction is done through net banking MY IDEA is not responsible for attending this complaint. I LOST INR 445 and frustrated with service disconnection by IDEA. Its vicious circle that helpline [protected] telecallers directing to "MY IDEA" show room and "MY IDEA Show Room - OM SAI TELECOMMUNICATIONS -SILVASSA" directing to get resolution from helpline. Finally I decided not to use IDEA services anymore..."THIS FIRSTRATION AND DISAPPOINMENT IS THE ACHIVEMENT CONTRIBUTED BY MY IDEA franchise ...AS CORPORATE ADITYA BIRLA GROUP SHOULD TAKE CARE ON SELECTING MY IDEA franchise...and monitor THEIR OPRATIONS towards customercare... K GOPALAKRISHNAN +[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular