[Resolved]  Idea Cellular — received notice against settled bill

Address:

Chittoor, Andhra Pradesh, 517001

I have ported my idea post paid connection to airtel prepaid connection in the moth of july.in the same month itself i paid the pending amount and changed to airtel with same number.in the month of aug i received the mail stating that still rs.288/- need to pay to close the my idea account. I went to idea cellular store in chittoor and paid rs.290/- on 23.08.2017. We asked for receipt, but idea store person told that it closed no need to the receipt and i taken the photo of the receipt (Receipt no.[protected], dt.23.08.2017) and left from the idea store.

Now i received the legal notice from idea on 01.12.2017 (Icl/civil/[protected], dt.13.11.2017) through post stating that "the amount of rs.288.82/- as due and payable by you. Though my client has sent you several remainders and contacted personally through their officers/representative for the payment of above amount".

I have gone through the photo of the payment receipt which i have taken during my settlement at idea store and found payment details are as follows
Receipt number :[protected], dt.23.08.2017
Invoice number : [protected], dt.16.08.2017
Account number:[protected]
Mobile number : not mentioned
Customer name : nirosha s
Amount paid : 290rs against 288.82rs

I have gone through the legal notice the details are as follows
Account number bearing :[protected]
Amount need to pay : 288.82rs

Now the difference between the cash payment receipt and legal notice is account number not matching :
Account number in cash payment receipt :[protected]
Account number in legal notice is :[protected]

Now my complaint is how idea store, chittoor had made my payment receipt with other account number with my name (Nirosha s). Now this idea cellulor sent the legal notice for their mistake and stated that in need to pay rs.288.82/- with 18% intrest p. A and rs.500/- legal notice chargers. Why i have to pay for their mistake...? This is completely cheating - i have not received any phone calls from their idea regarding the payment pending and now they have sent legal notice.