[Resolved] Idea Cellular — recharge did not happen despite money being accepted | |||
I had a life time validity on my number [protected] which I am using for more than 20 years. I have been doing my recharges online using the free charge app always. On 20th March 2019 I recharged with Rs Rs 479 with 84 days validity and expires on the 13th June. Under this scheme unlimited calls, messages and data 1.5GB is free. On the 20th March my balance was Rs22.04 and continues to be till date. On the 17th May I recharged through free charge again Rs 100 for talktime as I felt Rs 22.04 was a small amount . I received a message from Freecharge saying successful. Received this message on ideainfo. Congratulations your recharge benefit has been successfully credited. But I have realized now that though I received the message money was not added to my account.The balance continues to be Rs 22.04. Kindly look into the matter. Was this information helpful? | |||
Nov 1, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 16, 2019 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, kindly share the required screenshot of the bank statement reflecting particular transactions so that we can assist you further. Regards, Prajakta | |||
 2 Comments | |||
Comments
Sir i have not received my security amount back of rupee 1000 so please.help me my number is ( [protected] ) .. so please help me .. on 3 April my check have made by idea company but till now. I have not received .. so please .. give me back or i will complain to TRAI ..
Idea Cellular Customer Care's response, Jun 16, 2019
Verified Support
Dear Customer,
As per our recent communication, we have informed you that we've re-initiated your cheque and it will get delivered within one month.
Regards,
Prajakta
As per our recent communication, we have informed you that we've re-initiated your cheque and it will get delivered within one month.
Regards,
Prajakta
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta