Idea Cellular — Recharge money refund

Dear sir\mam i had done recharge through my idea app on 1 June 2020 to no [protected] of amount 699/ money dedected from my bank account but i dint get recharged my bank account no [protected] (SBI BANK) and my trangetion ID is ( IGAISCRFM3) i speak to bank members they told money dint came back from idea customers and idea coustomers are not looking to my problem from pask few days they are not refunding amount ogf my plese look at my problem and refund my money