[Resolved]  Idea Cellular — recovery calls to outgoing incoming callers

With great surprise i am informing you that idea company is involved in data distribution to agents for recovery of dues. Such data includes outgoing calls and incomings call mobile numbers. This outgoing and incoming call numbers are contacted by agency for collection of dues.

Recovery agents call these numbers and tell them that actual owner of defaulted number have told that they will pay the pending bill and even tell then to inform actual owner of defaulted number to pay the bill.

Your agents are completely working against telecom consumer charter & code of conduct given on website www.ideacellular.com.

I had a post paid number [protected] in my name advocate sunil ramchandani which was misplaced by me before 3 months and i havent paid the bill. I got a call from a girl from mobile number which is not authorised by you to call as only numbers given on website can call us.

She told me that sum balance is pending on my mobile number i told him that i am out of station and will pay the amount in few days. She told me to pay immediately which i denied.

She started calling my father on * and told him that i have told him that he will pay the bill. At great shock my father called me and asked me the matter. I told him that i am out of station and will pay bill once i am back.

She was scolded by my father and instructed not to call him as his number is not in name of sunil ramchandani.

She called my sister husband mr * on *and asked him to pay the mobile bill.

Such irresponsible attitude is not acceptable by me. Even i have told her why she is saying such lie but she is talking to me roughly and saying that why she cant lie if we have defaulted on bill payment. She is continuously calling me from mobile number [protected]. And from same mobile number she is calling other numbers which were in my incoming and outgoing calls when i was using the number for which payment is due.

Today evening they have also called some other mobile numbers from our outgoing and incoming list and have asked them whether they know sunil ramchandani or not.

Such gross negligence is not expected from company and strict action should be taken against recovery agent and that lady who is calling all my outgoing and incoming calls.

I here request to take appropriate action against such recovery agent and stop misuse of our data and sharing data with recovery agents openly.

Advocate sunil ramchandani

I uploaded above complaint on 16.02.2019 at centralized public grievance redress and monitoring system (Cpgrams) website and got issue resolved by sacking that girl who called me.

Following is idea cellular response on government website-

Current status case closed

Date of action 22/02/2019

Remarks
: customer complained regarding call details and services. We have spoken with customer apologies for the behavior of our executive and informed him that we have already terminated that lady and now she cannot work with idea cellular anymore and explained him that no data leakage is there in vodafone idea ltd. Customer satisfied with the apology call and has no issue with recovery call.

Officer concerns to-
Officer name-ajay sharma
Officer designation sr. General manager

Contact address m/s. Idea cellular ltd. 7th floor, konnectus tower b, bhavbhuti marg, near minto bridge, new delhi-110002

Email address ajay. [protected]@idea. Adityabirla.com

Suprised to see complaints work on government website and government is taking steps to resolve it at the earliest.

Note - uploading this so that others can take appropriate action and stop this data theft. I am 100% sure that idea is giving data access to agents for recovery else no one can get our incoming and outging lists for calling them for recovery. I have paid the due amount and i dont have any objection in paying if i have used it.

Data theft of an advocate is punished but all should take steps.