Idea Cellular — refund of recharge rs 399 plan

arjunsudhakaran1

from Ernakulam, Kerala

Address:

Chandanaparambil manassery post mukkom, Kozhikode, Kerala

It happend to recharge the same plan twice through my idea application. When i did my recharge using internet banking the data plan was not activated, so i tried for the second time then both the plans get activated. I only want to recharge my phone to 70 days plan. Pls refund the amount of one recharge to my account. I’m a regular user of my idea application and this transaction made me not to use the application again.

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Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, We would like to inform you, that once the recharge is credited in the account we'll be unable to reverse the same.

Regards,
Prajakta

Oct 24, 2019

Updated by arjunsudhakaran1 HEllo,
I used ‘My idea’ application for recharging, Its your responsibility to refund, Because I never intented to

Oct 24, 2019

Updated by arjunsudhakaran1 Hello,
I uded My idda application for recharging and I’m using your network, I never wanted to do twice recharge in my number.If it happens its only because of your failed network system.And you are saying you can’t refund the amount.I really want my money back.Is this the way to treat your customer??