[Resolved] Idea Cellular — refund of security amount of prepaid to postpaid

Himmat salvi

from Tijara, Rajasthan

Address:

Udaipur, Rajasthan

My wife smt rich's salvi mobile number [protected] she apply for her number convert from prepaid to postpaid. She pay 500/rs for converting number prepaid to postpaid to idea branch sardarpura udaipur rajasthan 313001.
Sales person told us that it is security amount and refundable.
Bt we port sim from idea to airtel and six months pass away and we not getting security amount.
I will concern to the consumer court as soon as possible.

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Nov 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta