[Resolved]  Idea Cellular — refund of security deposit of inr 3000 against international roaming activation on [protected]

Address:	Faridabad, Haryana, 121009
Website:	it is Idea customer care team

On 3rd January '19, I asked for the refund of Security deposit of INR 3000, whcih I deposited to ides using thier App on 24th Jul '18 and also reflecting in thier app with date 25th Jul '18. Now upon my request for refund Idea asked me to show my statement to them stating transaction of INR 3000. To which I reverted back to them no. of time and asked them why they ask for bank statement. it should be automatically that the amount credited should be refunded to original source of payment. Now since nothing was progressing against the wall, so I provided on 8th jan '19 the statement with disclaimer any misuse shall be responsibility of idea alongwith the snapshot of idea App stating security deposit of INR 3000 with idea. Now upon this idea sent me a mail that the refund amount process initiated and closed the complaint stating it shall reflect in your account within 7 working days. then thereafter since 21st Jan I have been following the Idea team for that refund amount as it was not reflecting in my card statement but they keep on replying that they tried to reach us and I was not reachable, whereas I specifically asked them to revert the issue in refund in the return mail itself. Then I called idea customer care for the refund and that person inisitlaly took my 20mins time, aksed me If Iam thinking of disconnecting the no. thereby diverting the issue and then told we have refunded the money, to which he replied I shall raise this to higher up and arrange a callback from them, where as I was already marking mails to idea's COO and Appelate Delhi NCR. After that also no call from idea higher up came. Idea seems like not willing to refund my INR 3000 for International security deposit. this Amount shall not be refunded in another 6 days then I shall raise this for legal action against misappropriation of fund.