[Resolved]  Idea Cellular — Refund of two 50 rs recharge plus many more problems

Address:

Jaipur, Rajasthan, 302029

Yesterday i did two 50rs from my idea cellular app for which i didn't recieve the balance and yet the money was deducted from my bank acount. So i would like to have a refund or a balance of 100rs on my idea no. I dont have any details regarding the first recharge except the msg from bank about the amount debit but when the second recharge also didn't happen i took a screenshot of transaction id which is GHMP[protected] dated 15th Sept 2016. I would also like to direct your attention to my other troubles that idea has caused me which are from the past 7-8 months my 3g is not working i have called the company executive 3 times and even went to the idea office twice near my house at 1-2, jai jawan colony, tonk road, jaipur but they were unable to solve my problem and said that i would receive a call from the company in two days who will be able to solve my problem but still i haven't received any such call and it was around 2 months ago. My 3 recharge of 249rs for 1gb net pack had gone totally a waste in these last 7 months as instead of 3g speed they gave 2g and 2g speed is like making a fool out of the customer as the net hardly works in 2g. Another issue is that my number is not registered under my name even though i did provided all my documents needed while purchasing the sim but i don't know how the name on which my sim is registered is wrong, this totally absurd and ridiculous as it shows the company does not verify the name written on the ID and the form while uploading the user data, so when i asked the executive at the office to change the details as i was providing the details again on the spot she said that it would take atleast 10-15 days to make that change and in this transitional period the sim wont be working which is unacceptable to me because why should i be paying for the company's mistake. Also i have activated DND on my number but still i have to listen to those annoying ads before every call that i make everyday and still recieve msgs from the company, i dont understand what is the purpose of activating DND if i still have to hear those ads. Please review my problem and resolve as soon as possible as now i'm fed up of this connection and especially the services that idea has provided me.
My name is Laqshya D Law, mobile no [protected] and email address [protected]@gmail.com and i am a permanent resident of jaipur, rajasthan