[Resolved] Idea Cellular — Refund the amount for wrong bill online payment

dnx

Address:	683104
Website:	www.ideacellular.com

I have done wrong bill paid to [protected] instead of [protected] pees 703 n its network is same idea .so i request you to send back my amount.

Wrong Account details is given below:
Mobile Number [protected]
Payment Status Success
Reference Number GUTI[protected]
Payment Date Sun Sep 11 14:37:53 GMT+05:30 2016
Amount 703.00
Comments The Payment for mobile number [protected] was successful.

mail id: [protected]@gmail.com

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May 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Regards,
Maroof

Verified Support

Sep 16, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 16th September 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Paras

Verified Support

Sep 20, 2016

Idea Cellular Customer Care's response Hi,

We were unable to get in touch on the numbers given by you, please provide a date and time more convenient to you for us to have your issue resolved.

Regards,
Tudor

Sep 20, 2016

Updated by dnx web.[protected]@idea.adityabirla.com
Sep 11 (9 days ago)

to me

App

Dear Customer,

Payment for mobile number [protected] was successful. Your transaction details are as follows:

Mobile Number [protected]
Payment Status Success
Reference Number GUTI[protected]
Payment Date Sun Sep 11 14:37:53 GMT+05:30 2016
Amount 703.00
Comments The Payment for mobile number [protected] was successful.

Your Communication ID for this transaction is[protected]. Please refer this Communication ID while contacting Idea Customer Care.

Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.

Download the My Idea app to make bill payments and manage your account on the go. Click here
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Sep 20, 2016

Updated by dnx Payment Date Sun Sep 11 14:37:53 GMT+05:30 2016
Amount 703.00