[Resolved] Idea Cellular — regarding conversion of postpaid to prepaid

awez22

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh, 201010

I ported my aircel sim to idea postpaid. I was told that i could convert it to prepaid at any time by the customer care center but when i went to the idea store they told me that it could not be converted to prepaid before three months of activation of sim whereas i was told that i convert it at any time. I am unhappy that i was given wrong information by the customer care center and i want to convert it to prepaid right now.

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Mar 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that migration from postpaid to preapid can be done post 90 days of your connection activated. However, we request you to share us the complete details of the customer care executive like name and number who've provided you the details to assist you further.

Regards,
Lavina