[Resolved]  Idea Cellular — ripping off customers by incomplete plan details

Mobile Number - [protected]

Recently, I recharged the number with Rs 309 from the app Google Pay. The plan mentioned unlimited calls, 100sms/day and 1GB data/day valid for 84 days. However, after the recharge was done, I was informed that the said plan only provides onnet calls. This piece of information was not mentioned in the Google Pay app. I recharged with this pack because it was supposed to give unlimited calls to any network. But unfortunately, the missing piece of information led me to a complete mess. I can't make calls to any other networks now. This is absolutely infuriating. How am I suppose to know if the plan only provided onnet calls if the information is not provided? This is outright cheating. Furthermore, I can't replace the existing pack with another pack. Now I have to bear this entire thing for 3 months. This is absolutely unforgivable.

A screenshot is attached that says the RS 309 package offers Unlimited local, national and roaming calls, when it's supposed to mention that the calls are onnet.